Guppyfriend
Filter wash bag for microplastics
Easy delivery & Returns
Delivery
Home
Your order is prepared within 48 hours for standard shipping by post. In the event of an exceptional delay, we will notify you by email.
Delivery is charged at 6.90CHF. These costs are
refunded if your final order (after returns) exceeds 200CHF.
Collect in store
7 partner stores act as relay points for Clother (3 in Geneva, 1 in Nyon, 3 in Lausanne). Delivery is free there.
Clother delivers there every 2 weeks (next delivery date indicated next to the name of the store when choosing delivery).
Click&Collect at Clother
You can also collect your order free of charge from the Clother offices in Plan-les-Ouates. A fitting room is even available to you. The order is ready within 48 hours, and we will then contact you to set up an appointment.
Returns
You have 14 days to return items you do not wish to keep.
For orders received at home, a return label (free) is available in your parcel, so that you can return articles to us.
For in-store pick-up, the parcel with the returned items must be dropped off in the same store.
Payment and Refund
Several payment solutions are offered to you
Try first, pay later
This solution is possible via the TWINT payment module. When choosing a payment method, if you choose TWINT, you can opt for the "Pay later" option in the TWINT app. You will then not be debited straight away, but only for the final amount of your order after any returns.
Instant payment by credit card
We accept most bank cards (Mastercard, Visa, Maestro, American Express).
Any reimbursement for returns is made within 72 hours after receipt and control of the returns.
Instant payment by TWINT
The Twint solution is also available for instant payment. A QR code is created at the end of the order, allowing you to make payment.
Any reimbursement for returns is made within 72 hours after receipt and control of the returns.
Instant payment with GOOGLE PAY and APPLE PAY
New solution at Clother, you can pay with Google Pay and Apple Pay.
Here too, any reimbursement of returns is made within 72 hours after receipt and control of the returns.
Customer service
For any questions regarding your order, delivery, a return or a particular product, you can contact us by email at the following address: contact@clother.ch
Our team will do its best to respond to you as soon as possible.
24h.
Description
The GUPPYFRIEND washing bag is the first simple and practical solution to prevent microplastic fibers from our clothes from ending up in rivers and oceans. Broken synthetic fibers accumulate in the corners of the wash bag, making them easy to dispose of.
Many of our clothes contain synthetic materials: sportswear, fleece jackets, etc. But also our sweatshirts or skirts which may contain polyester or polyamide. When washing, tiny plastic fibers break and end up in wastewater. At the end of the chain, they end up in rivers and oceans, thus harming our environment.
This is exactly where the GUPPYFRIEND wash bag comes in. According to the Fraunhofer UMSICHT Institute, the Guppyfriend bag helps reduce synthetic fibers that break by 86% on average, and the rest accumulates in the corners of the bag washing.
To find out more about how the Guppyfriend wash bag works, click HERE
Fabrics and labels
Confection
Size and care
Mode éco-responsable
La mission
Nous voulons faire de la mode un plaisir responsable. Pour y arriver, on travaille dur pour vous proposer une sélection de marques vraiment responsables, qui font attention aux travailleurs et à l'environnement.