Clother Gift Card
Easy delivery & returns
Delivery
Home
Your order is prepared within 48 hours for standard shipping by post. In the event of an exceptional delay, we will notify you by email.
Delivery is charged at 6.90CHF. These costs are yours
refunded if your final order (after returns) exceeds 200CHF.
Collection in store
7 partner stores act as relay points for Clother (3 in Geneva, 1 in Nyon, 3 in Lausanne). Delivery is free there.
Clother delivers there every 2 weeks (next delivery date indicated next to the name of the store when choosing delivery).
Click&Collect at Clother
You can also collect your order free of charge from the Clother offices in Plan-les-Ouates. A fitting room is even available to you. The order is ready within 48 hours, and we will then contact you to set up an appointment.
Back
You have 14 days to return items you do not wish to keep.
For orders received at home, a return label (free) is available in your package, so that you can return unsaved items to us.
For collection in store, the package with the items not kept must be dropped off in the same store.
Payment and Refund
Several payment solutions are offered to you
Try first, pay later
This solution is possible via the TWINT payment module. When choosing a payment method, if you choose TWINT, you can opt for the "Pay later" option in the TWINT app. You will then not be debited straight away, but only for the final amount of your order after any returns.
Instant payment by credit card
We accept most bank cards (Mastercard, Visa, Maestro, American Express).
Any reimbursement for returns is made within 72 hours after receipt and control of the returns.
Instant payment by TWINT
The Twint solution is also available for instant payment. A QR code is created at the end of the order, allowing you to make payment.
Any reimbursement for returns is made within 72 hours after receipt and control of the returns.
Instant payment with GOOGLE PAY and APPLE PAY
New solution at Clother, you can pay with Google Pay and Apple Pay.
Here too, any reimbursement of returns is made within 72 hours after receipt and control of the returns.
Customer service
For any questions regarding your order, delivery, return or a particular product, you can contact us by email at the following address: contact@clother.ch
Our team will do its best to respond to you within
24h.
Want to introduce Clother and eco-responsible fashion to your loved ones?
The Clother gift card is now available, with several distinct amounts.
Order it and you will receive it by email within 24 hours. We even allow you to add a personalized word.
And if you want to offer another amount, no problem! You can combine the different amounts, or contact us by email at contact@clother.ch.
No delivery costs - if you only order gift cards, simply choose "Click & Collect" delivery to pay no delivery costs
Clother's mission
We want to make fashion a responsible pleasure. To achieve this, we work hard to offer you a selection of truly responsible brands, which pay attention to workers and the environment.