FAQ

Yes. After finalizing your order (and after any returns), you will receive a summary email.
For a formal invoice , send us your order number to contact@clother.ch: we will send it to you within 48 hours.

You can cancel your order up to 24 hours before the scheduled delivery, by email to contact@clother.ch. You will receive a cancellation confirmation and will not be delivered.

We offer 2 options:

• Delivery by post: 6.90 CHF (refunded if your final order exceeds 200 CHF ).
  Example: If you order CHF 400 and keep CHF 250 worth of clothing, you will be refunded the CHF 6.90 delivery fee.
• Click & Collect : Free at our store (14 rue Lissignol, Geneva).

Hours: Monday 12-6pm, Tuesday-Friday 11am-6pm, Saturday 10am-5pm

• Home delivery (Post): Dispatch within 48 hours (working days) + 2-3 days delivery.
• Click & Collect: Ready within 48 hours (we will contact you to arrange a time slot).

If we are out of stock, we will notify you by email.

Yes! You will receive an email with a tracking link as soon as it is shipped. You can also track your package from your customer account .

CLOTHER delivers exclusively to Switzerland. If you are close to the Swiss border, you can order via Click&Collect and pick up your order at our store (14 rue Lissignol, 1201 Geneva).

Yes, returns are always free in Switzerland, regardless of the amount of your order. You have 14 days to return your items.

How to return an item?

1. Complete the return form in your package.
2. Insert unsaved items (with labels) into the reusable mailing pouch .
3. Place the mailing label in the plastic sleeve on the outside of the reusable mailing pouch.
4. Drop it off:
   • In store (14 rue Lissignol, Geneva).
   • Via the Post Office (prepaid return label provided).

Reimbursement is made within 48 hours of receipt.

Contact us at contact@clother.ch to change the date. You can also designate someone to collect your order (with an ID-card).

Please return it empty:

• In store.
• Via the Post Office: by folding it into its integrated envelope (already stamped) and posting this envelope in any Post Office mailbox.

Our Goal: Use each pouch at least 100 times to avoid waste!

Online:

• Cards : Visa, Mastercard, American Express, PostFinance, Apple Pay, Google Pay.
• Twint: “Pay later” option (payment within 30 days)

In store:

• Cards + Twint + Cash
  

Payment by invoice is not currently possible. However, if you cannot find a suitable solution, you can contact us and describe your situation. We will send you a suitable invoice, and then, once the transfer is received, we will ship the order. Otherwise, you are always welcome to visit the store directly.

No, having a customer account is not required to place an order. However, an account allows you to access:

• Your order history.
• The status of your current orders.

We know managing multiple accounts can be tedious, so we leave the choice up to you!

In accordance with GDPR, you can request access to your data by contacting us at contact@clother.ch with the email address used when you registered. We will send you your data within 30 days.

Nothing could be simpler! Go to the bottom of our homepage (https://clother.ch/en) and sign up using the form. All you need to do is enter your email address – you will receive a maximum of 2 newsletters per month.

Each brand has its own size guide (link on the product page). If in doubt:

• Order 2 sizes (return shipping is free) if needed
• Come to the store for a free fitting
• Contact us if you need help with sizing at contact@clother.ch
  

Each garment, depending on its construction, has its own care instructions. You will find these on the garment's product page, in the "Size and Care" section.

Generally speaking, in order to take care of your clothes, but also of the planet, the following rules most often apply:

• Wash at 30°C (or by hand)
• Avoid the dryer and prefer air drying
• Use mild detergents (without fabric softener).
  Example: A recycled cashmere sweater lasts 2x longer when washed cold.

They are systematically put back on sale after inspection. And yes, our customers are careful, and returned clothes are always new!

In the very rare event that a garment is damaged:

If it is slightly damaged , we offer it at a reduced price in our store (because our customers always deserve the best, even at a low price!).

If it is no longer saleable, we give it to Geneva associations to give it a second life.

No garment will ever be thrown away at Clother!

At Clother, we select our partner brands according to several strict criteria to guarantee you ethical, sustainable, and transparent clothing. The two main criteria are:

Local and responsible production (maximum radius 1500 km around Switzerland)

We favor brands that produce near us for:

• Ensuring optimal social and environmental conditions : Our partners adhere to strict standards regarding fair wages, workplace safety and the absence of forced labor.
• Limit the carbon footprint : By reducing transport distances (vs. Asia or America), we avoid emissions linked to air or sea freight.
• Avoid harsh chemical treatments : Clothing shipped from Asia often undergoes anti-fungal treatments (to protect it from moisture). By producing locally, we eliminate this risk to your health and the environment.

Discover our brands here.

Eco-responsible and innovative materials

We require that the fabrics used are sustainable and respectful of the planet:

• Upcycling : Reusing fabrics destined for disposal (production scraps, unsold stock), transformed into new clothing without going through an energy-intensive recycling process. Example: Our recycled wool sweaters.
• Recycling : Fibers from end-of-life clothing , crushed and reworked to create new materials (e.g., recycled cashmere, recycled polyester).
• Low carbon footprint raw materials :
  • GOTS certified organic cotton (pesticide-free, 90% less water than conventional cotton).
  • Lyocell/Tencel (biodegradable plant fiber, made from wood from sustainably managed forests).
  • Flax and hemp (low-water crops, without chemical fertilizers).

Complete guide to eco-friendly materials: which one to choose?

Bonus: Our additional commitment

Beyond these criteria, we also check:

• Transparency: Our partner brands communicate openly about their production chains and their environmental impacts .
• Durability: The clothes are designed to last over time (reinforced seams, resistant materials).
• Innovation: We support brands that develop green technologies (waterless dyes, biodegradable fibers, etc.).

By choosing brands that meet these standards, you

• Support a local and fair economy.
• Reduce your carbon footprint (vs. fast fashion).
• Wear healthy clothes , without toxic products.
• Contribute to a more sustainable future for the planet.

The top 10 things to know about eco-responsible fashion.

More information about our brand selection here.

At Clother, we have eliminated delivery waste through a 100% reusable and circular system:

Upcycled delivery pouches:

• Made in Geneva by SERIE K from old paraglider canvas (strong, waterproof and durable).
• Sewn in the MIG Workshop in Geneva
• Reused 30+ times each (that’s several thousand disposable boxes avoided since our launch!).
• Ultra-simple returns : A pre-paid envelope is included to return them to us free of charge.

Recycling and solidarity:

• Returned clothing: put back on sale (99.5% of the time) or donated to local associations.
• Damaged clothing: sold at a reduced price or recycled into new fibers.

Discover our different e-commerce model : https://clother.ch/en/pages/responsible-e-commerce

Our shop is located in the Saint-Gervais district of Geneva, a stone's throw from Cornavin Station and Manor: Rue Lissignol 14, 1201 Geneva.

• Trying on all models.
• Personalized advice (sizes, materials, care).
• Live returns and exchanges.

Hours: Monday 12-6pm, Tuesday-Friday 11am-6pm, Saturday 10am-5pm.

Yes, we offer gift cards, with several amounts available: 30 CHF, 50 CHF, 80 CHF, 100 CHF, 150 CHF, 200 CHF. You can of course combine several to adjust the desired amount.

• Format : Once your order has been placed, we will contact you to ask you for your preferred format: either a PDF document by email (within 24 hours), or a paper gift card by mail.
• Validity : 12 months.

Order here

As part of our zero-waste approach, we offer “furoshiki” gift wrap, which you can order directly here. These gift wraps are made from recycled materials and are fully reusable.

Our goal is to offer eco-friendly and durable clothing. We therefore take care to offer high-quality clothing that is made to last. However, defects in a product or production can occur.

In this case, please contact us with photos and an explanation. Depending on the circumstances, and if a defect is confirmed, we will do our best to offer you one of the following solutions:

• repair by our partner sewing atelier
• exchange
• voucher (for all or part of the value).

No, there are no customs fees, all our stock is in Switzerland. So there are no hidden fees! And what's more, returns are free.

• Email : contact@clother.ch (response within 24 hours).
• In store : 14 rue Lissignol, 1201 Geneva.

The Clother Experience

For 2 reasons:

1. Service: A single point of contact for delivery, returns and after-sales service.
   No customs fees for you, because our stock is entirely in Switzerland. This allows us to control the customer experience from A to Z: if you're satisfied, it's thanks to us, if you're unhappy, it's our fault :-)
2. Environment:
   • 1 package = 1 order (no multiple packages like on marketplaces).
   • 100% reusable packaging .

Discover our unique model and its advantages.