Deliveries and Returns
To make the experience easy for you, CLOTHER offers 3 distribution methods, to best meet your needs.
Home delivery
The traditional home delivery, directly to your milk box :-) Clother uses the services of the Swiss Post to deliver to you anywhere in Switzerland.
COSTS - Delivery costs are charged at 6.90CHF. They are refunded to you if your final order (i.e. after any returns of ordered items) exceeds 200CHF. In this case, the 6.90CHF are credited back to your bank account when the order is closed.
DELIVERY TIME - The order is prepared and shipped within 48 hours of ordering. For ecological reasons, Clother uses the standard delivery service of the Post Office, and it will therefore take between 1 and 3 working days, depending on where you live, for the parcel to arrive at your home.
RETURNS - Once the parcel has been received, you then have 14 days to return the items that you do not keep. Return costs are free . A return label is available in the parcel, simply bring the parcel with your returns and this label to a Swiss Post office, and it will come back to us!
RETURN OF OUR REUSABLE PARCEL - If you keep your entire order, we nevertheless ask you to return our reusable parcel to us, so that it can be used for other deliveries. To do this, simply fold the delivery pouch into the integrated envelope, and place this envelope in any Post office letterbox. At no cost to you, the empty parcel returns to Clother, and will be used for other deliveries. Zero waste!! You are not charged a deposit for these parcels (which are expensive for us :-)), so we are counting on your kindness to make this small gesture that is so important to us.
CLICK &COLLECT AT CLOTHER
If you live and/or work not far from PLAN-LES-OUATES, you will certainly appreciate the flexibility of picking up your order, and bringing your returns, directly to CLOTHER. We will be happy to welcome you!
DELIVERY TIME - Yourorder is prepared within 48 hours. From then on, Clother will contact you to set up an appointment, according to your availabilities. On the D-day, we welcome you to our offices in Plan-les-Ouates.
FITTING ROOM AVAILABLE - On site, a fitting room is available so that you can try on directly, and ask us for other items or other sizes if necessary. This allows you to leave directly with the clothes you want to keep. If you prefer to try at home, no worries, that's possible too.
RETURNS - If you try on at home, you have 14 days to return the items you do not keep. Here too, we make an appointment in advance.
RETURN OF OUR REUSABLE PARCEL - If you keep 100% of your order, we ask that you please come to CLOTHER to bring us the empty delivery pouch. These pouches are reusable, and will be used for other deliveries. No deposit required, but we ask you to play the game, to help us make zero waste deliveries!