Who are we ?
This Personal Data Protection Policy contains information on the nature of the personal data that CLOTHER (“CLOTHER”, “we”, “us”) collects from you and how and for what purposes it processes them. It applies to all personal data collected when visiting the website www.clother.ch (hereinafter referred to as the “website”).
1. Data controller
Is responsible for the collection, processing and use of your personal data:
CLOTHER, 36 chemin du champ-des-filles, CH-1228 Plan-les-Ouates
2. When do we collect personal data?
We collect your personal data when we have contact with you, i.e. in multiple situations. This is the case, for example, in the following circumstances:
2.1. you purchase our goods on our website;
2.2. you request a service from our after-sales service;
2.3. you create a customer account;
2.4. you register goods purchased or services used with us;
2.5. you receive a newsletter or other advertising medium relating to our goods and services;
2.6. you enter a contest or sweepstakes;
2.7. you become a member of one of our customer loyalty programs;
2.8. you participate in one of our market studies or opinion polls;
2.9. you use our internet pages for mobile devices, our offers on platforms
Internet, multimedia portals or social networks, or contact us or
with third parties through these channels;
2.10. you communicate with us by telephone, fax, e-mail, voice information, text messages (SMS),
multimedia messaging (MMS), video information or instant messaging (Instant Messaging);
2.11. you come into contact with us during special events such as events, trade fairs, promotional activities.
3. What data do we collect?
The personal data collected is also multiple. These are, on the one hand, those which you yourself make available to us and, on the other hand, those which are entered automatically or manually during contacts with us. This is the case from the data below.
3.1. Data relating to the person:
3.1.1. First and last name ;
3.1.2. Date of birth and age;
3.1.4. Residence ;
3.1.5. Household size ;
3.1.6. Shopping habits;
3.1.7. Customer preferences and purchasing preferences;
3.1.8. Delivery address ;
3.1.9. Billing address ;
3.1.10. Credit card and account information;
3.1.11. Language preferences;
3.1.12. Phone numbers ;
3.1.13. Email addresses ;
3.1.14. Identification numbers of your technical devices;
3.1.15. Customer and loyalty card numbers;
3.1.16. Information concerning subscription to newsletters or other advertising vectors;
3.1.17. Consent to receive advertising;
3.1.18. Online customer account information (including opening date, username, portrait photos);
3.1.19. Name of your Employer;
3.2 Data relating to customer activity:
3.2.1. Purchase information (including date, place and time of purchase, type, quantity and value of goods or services purchased, shopping cart, interrupted shopping cart, payment methods used, paying office, purchase history);
3.2.2. Customer service information (including returns, complaints, warranty cases, delivery information);
3.2.3. Session data relating to the consultation of our Internet pages, offers on Internet platforms or social networks (including duration and frequency of visits, pre-selected languages and countries, information regarding the browser and computer operating system, addresses Internet protocols, keywords and search results, evaluation issued);
3.2.4. Location data when using portable devices;
3.2.5. Information regarding loyalty points accumulated by customer card holders and
3.2.6. Communications by telephone, fax, email, voice information, text messages (SMS), messaging
multimedia (MMS), video information or instant messaging (Instant Messaging).
4. Why do we process personal data?
We process your personal data for multiple purposes. These can be classified into various categories. In particular, we may process all or part of your personal data for one or more purposes listed below:
4.1. Goals related to our merchandise offerings:
4.1.1. Preparation and sale of our goods;
4.1.2. Execution of orders and contracts, namely the operations of sending confirmations of
ordering, shipping and delivery, as well as delivery, returns, and billing operations;
4.1.3. Organization and implementation of customer service services;
4.1.4. Organization and carrying out of market studies and opinion polls;
4.1.5. Checking the customer's solvency.
4.2 Goals related to customer communication:
4.2.1. Preparation, management and execution of customer communications by post or via electronic means of communication;
4.2.2. Commercial communication by post as well as by telephone, fax, e-mail, voice information, text messages (SMS), multimedia messaging (MMS), video information or instant messaging (Instant Messaging);
4.2.3. Evaluation of the use of our offers by telephone, fax, e-mail, voice information, text messages (SMS), multimedia messaging (MMS), video information or instant messaging (Instant Messaging) covering points such as genre, frequency, duration and exact location of use.
4.3 Goals linked to specific activities and events:
4.3.1. Organization and execution of competitions or lotteries, namely informing winners and publishing the names of these people on our Internet pages as well as via our offers on Internet platforms or social networks;
4.3.2. Organization and realization of special events such as events or promotional activities.
4.4. Goals related to the analysis of customer behavior:
4.4.1. Optimization of our website and product offering: this process takes place through an individualized and personalized but also anonymous and group survey and analysis of the past and current behavior of customers and their habits in purchasing matters in our stores and other premises. This approach includes the establishment and analysis of location data, travel profiles as well as the analysis of baskets;
4.4.2. Individualized and personalized but also anonymous and group recording and analysis of customers' past and current behavior and their purchasing habits when using the offers offered on our Internet pages, Internet platforms, and social networks;
4.4.3. Individualized and personalized identification, classification and analysis – but also anonymous and by groups – of current and potential customer needs and interests;
4.4.4. Individualized and personalized classification and analysis – but also anonymous and by groups – of customer behavior as well as customer potential;
4.4.5. Statistical evaluation of customer behavior based on anonymized customer data.
4.5 Goals related to direct marketing:
4.5.1. Simplification of processes, particularly those of purchasing or reservations, and exploitation of findings drawn from the analysis of customer behavior carried out with a view to constantly improving all merchandise and service offerings;
4.5.2. Prevention of unnecessary advertising using findings from the analysis of customer behavior carried out with a view to individualized and personalized direct marketing;
4.5.3. Sending individualized and personalized advertising by post or by telephone, fax, e-mail, voice information, text messages (SMS), multimedia messaging (MMS), video information or instant messaging (Instant Messaging);
4.5.4. Individualized and personalized adaptation of offers and advertising distributed on our Internet pages or in our channels on Internet platforms, multimedia portals and social networks.
5. How long will we store your data?
We keep your personal data for as long as we consider it essential or appropriate to ensure compliance with the laws in force or as long as they meet a necessity in view of the objectives for which they were collected. We delete your personal data as soon as they have lost their usefulness and, in any case, at the end of the maximum retention period set by law.
6. How do we use access data?
When you visit our websites, the browser used on your computer or mobile device automatically sends data to our websites' server. This data is temporarily stored in a log file. The following data are thus collected without your intervention and stored until they are deleted:
6.1. Name and URL of the recovered file
6.2. Date and time of recovery
6.3. Date and time of recovery
6.4. Message about successful recovery (HTTP response code)
6.5. Browser type and browser version
6.6. Operating system
6.7. Referrer URL (i.e. previously visited page)
6.8. Websites called by the user's system via our website
6.9. User's Internet Service Provider
6.10. IP address and requesting provider
We use this protocol data without attributing it to you or creating any other form of profiling for the purposes of statistical analysis for the operation, security and optimization of our websites, but also for the anonymous recording of the number of visitors to our sites (traffic) and the extent and nature of the use of our websites and services, as well as for billing purposes, to measure the number of clicks received by our partners. Based on this data, we can provide personalized and localized content, analyze traffic, find and correct errors and improve our services.
This use of data also constitutes our legitimate interest.
We reserve the right to retrospectively check protocol data if, based on concrete evidence, there is a legitimate suspicion of illegal use. We store IP addresses in log files for a limited period of time when necessary for security reasons or for the provision of services or billing for a service, for example, if you subscribe to one of our offers. We also record the date of your last visit as part of your account activity (e.g., during registration, login, when you click on links, etc.).
The legal basis for processing this data is your consent.
7. How do we process payment data?
We process personal data that we need to fulfill our contractual obligations towards you, such as first name, last name, address, delivery address, email address, billing and payment data.
To make any purchase on our website easier for you, we store your preferred payment method in your customer account. Furthermore, for the processing of payment or a possible refund of the purchase price and depending on the chosen payment method and process, we transmit your personal data to banks, payment service providers, service providers financial and credit card companies.
This data is deleted after the legal retention periods have expired. The data associated with a customer account will be retained in all cases for the duration of activity of this account.
We may also use your personal data to check compliance with the conditions of sale and thus fight against fraud.
The legal basis for processing this data is the performance of the contract concluded with you or our legitimate interest in combating fraud.
8. How do we use Customer Account data?
To create a customer account, we need you to provide us with certain contact data such as first name, last name, address, email address and telephone number. For a new registration, we collect basic data (name, address), communication data (email address) as well as access data (username and password).
You can delete a customer account created or at any time by notification to the contact details mentioned in point 1, without incurring any transmission costs other than those provided for by the basic rates.
After deleting your customer account we will delete your stored personal data, as long as we do not have to store them for the fulfillment of orders or due to legal storage obligations.
The legal basis for processing this data is your consent.
9. How do we use data relating to the Newsletter?
To subscribe to our newsletter, you need the data requested during registration, in particular your email address. Subscription to a newsletter is recorded. Once subscribed, you will receive a message asking you to confirm the subscription (“double opt-in”) to the email address indicated. This is necessary to prevent third parties from subscribing with their email address.
You can cancel your subscription to a newsletter at any time by notifying the contact details mentioned in point 1. You can revoke your consent to receive a newsletter at any time and thus unsubscribe from the newsletter(s). Of course, you will also find an unsubscribe link in each newsletter.
We retain subscription data for as long as necessary for sending the newsletter(s). The registration of the subscription and the delivery address are kept as long as there is an interest in providing proof of the consent originally given.
The legal basis for sending the newsletter is your consent. The legal basis for registering the subscription is our legitimate interest in providing proof that the sending was made with your consent.
CLOTHER cookies to simplify the use of the services and obtain information in order to improve its services.
In particular, we use session cookies to optimize our websites. A session cookie is a small text file sent by relevant servers when you visit a website and stored on your hard drive. This file contains a session ID with which various requests from your browser can be assigned to the shared session. These cookies are deleted after you close your browser. For example, they make it possible to use the shopping cart functionality on several pages.
We also use a small amount of permanent cookies (also small text files stored on your device) that remain on your device and allow us to recognize your browser the next time you visit. These cookies are stored on your hard drive and automatically deleted after a predetermined period of time. Their lifespan is from 1 month to 10 years. Cookies allow us to offer more user-friendly services in an efficient and secure manner and to display information corresponding to your interests, for example, on the page.
Finally, we use interest-based advertising on our website using advertising cookies. These allow us to display personalized advertising content on third party websites based on the interest you show in our products and services when you visit our websites.
Our legitimate interest in using cookies is to make our websites more user-friendly, more efficient and more secure and to adapt the available information to your interests in the best possible way and to make your online experience as informative as possible.
Cookies store the following data and information:
– login information
– language settings
– search terms entered
– information about the number of visits to our websites and the use of individual functions of our website
When the cookie is activated, it is assigned an identification number and no assignment of your personal data to this identification number will be made. Your name, IP address or similar data that would associate the cookie with your account will not be included in the cookie. Based on cookie technology, we only receive anonymized or pseudonymised information, for example about which pages of our websites are visited, which products are viewed, etc.
You can configure your browser to be informed in advance about the setting of cookies and decide on a case-by-case basis whether you exclude the acceptance of cookies for certain cases or in general, or whether cookies are prohibited altogether. This may limit the functionality of websites.
11. How do we use Social Plug-ins?
Our websites use social plug-ins (hereinafter “plug-ins”) from various social networks, such as Facebook, Instagram and Twitter (hereinafter “networks”), to promote our company. The underlying business objective must be considered a legitimate interest. Responsibility for use in accordance with data protection regulations lies with the respective providers.
The integration of these plug-ins by us is done using the so-called “double click” method to best protect visitors to our websites. Plug-ins are characterized by a logo or text indication. When you visit a page of our websites that contains such a plug-in, your browser establishes a direct connection with the network servers. The content of the plug-in is transmitted directly via the networks to your browser and integrated into the site by it. Through the integration of the plug-ins, the networks know that you have accessed the corresponding page of our websites. If you are connected to one of the networks, the networks may associate the visit to your account with the corresponding network. When you interact with the plug-ins, the corresponding information is transmitted directly from your browser to the networks and stored there.
The purposes and scope of data collection, the further processing and use of data by the networks, as well as your rights and settings to protect your privacy, can be found in the personal data protection policy. respective networks. If you do not want networks to collect information about you through our websites, you should log out of the networks before visiting our websites. Even if you're not connected to a network, sites with active network elements send data to networks. Each time websites are called up, networks may place a cookie with an identifier that may be valid for a longer period of time. Since your browser sends this unsolicited cookie every time you connect to a network, the network can then profile the websites that the user associated with the cookie has visited. It would then also be possible to assign this identifier to a person the next time you connect to networks.
12. How do we use web analytics services?
If CLOTHER uses other website analysis tools, the data collection procedure applied will be fundamentally the same.
13. What are the rights of the data subject?
You have the following rights regarding your personal data. If you wish to assert these rights, please send your request by e-mail or by post, clearly specifying your identity to the address indicated in point 1.
13.1. Request information about your personal data processed by us. You may in particular request information on the purposes of the processing, the category of personal data, the category of recipients to whom your data is or has been disclosed, the planned retention period, the right of rectification; erasure, limitation of processing or opposition, the right to lodge a complaint, the origin of your data if they are not collected from us, and the existence of automated decision-making, including profiling and useful information about their details;
13.2. Request the rectification of incorrect personal data or the completion of incomplete data stored on our servers as soon as possible.
13.3. Demand the erasure of your personal data stored on our servers, unless the processing of this data is necessary for the exercise of the right to freedom of expression and information, to comply with a legal obligation, to reasons of public interest or the establishment, exercise or defense of legal rights;
13.4. Request the restriction of the processing of your personal data, if (i) you contest the accuracy of the data, (ii) the processing is unlawful and you object to its erasure, (iii) we no longer need the data, you you need it for the establishment, exercise or defense of legal rights, or (iv) you objected to the processing during the verification whether the legitimate grounds pursued by our company prevail over those of yours ;
13.5. Receive the personal data you have provided to us in a structured, commonly used and machine-readable format or require transmission of the data to another controller;
13.6. Withdraw your consent once given at any time. Accordingly, we cannot continue data processing based on this consent for the future;
13.7. Submit a complaint to a supervisory authority As a general rule, you can contact the supervisory authority at your usual place of residence or work or at our head office.
14. Right to object
If your personal data is processed on the basis of legitimate interests, you have the right to object to the processing of your personal data, to the extent that there are reasons relating to your particular situation or if the objection is directed against the direct mail. In the latter case, you have a general right of opposition, which we implement without specifying any particular situation.
15. Purchase by children
CLOTHER does not sell products that can be purchased by minors (people under the age of 18). Products intended for children must be purchased by adults. If you are under 18 years of age, you may only use the CLOTHER Services with the participation of an adult or guardian.
16. How secure is data
We make every effort to ensure the security of your data within the framework of applicable data protection laws and technical possibilities.
The personal data transmitted to us is encrypted. This applies to your orders and also to logging into your customer account. We use the SSL (secure sockets layer software) coding system, but we would like to point out that data transmission over the Internet (e.g. in the case of communication by e-mail) may have security gaps. Complete data protection against access by third parties is not possible.
To protect your data, we implement technical and organizational security measures that we continually adapt to the state of technological knowledge.
We also do not guarantee that our offer will be available at all times, disruptions, interruptions or breakdowns cannot be excluded. The servers we use are regularly backed up with care.
It is important to protect yourself against unauthorized access to your password and your computers, devices and applications. If you share a computer, you must log out after each use.
17. How do we transfer your data to third parties?
As a general rule, your personal data is only used within the framework of our business, by CLOTHER.
However, we may transmit your personal data to third parties for the purposes of using technical or organizational services that we need to achieve the aforementioned purposes or for other aspects of our business activity. These service providers are contractually obliged to process personal data exclusively within the limits of the mandate entrusted to them and according to our instructions. We require our service providers to comply with technical and organizational measures to guarantee the protection of personal data. In the event that the latter operate in countries where the legislation in force does not provide for the same level of protection of personal data as that provided by Swiss law, we undertake by contract to ensure that these service providers respect a level of data protection. similar to that of Switzerland.
Personal data collected in connection with a product purchase may be used to inform you in the future of the same or similar products. You can decide to no longer receive this information at any time.
In the event that we deem it necessary in order to comply with the laws and regulations in force, we may also transmit your personal data at the request of courts or by order of the competent authorities, or under other legal obligations to protect and defend our rights or our property.
18. Modification of the personal data protection policy
CLOTHER reserves the right to modify this personal data protection policy at any time. Changes will be posted on the CLOTHER website and will take effect upon activation.
If you have any questions or concerns regarding data protection, please contact us by sending a message to the contact details mentioned in point 1.
If you are a registered user and upload images to the Website, we advise you to avoid uploading images that contain EXIF GPS coordinate data. Visitors to your website can download and extract location data from these images.
If you leave a comment on our site, you may save your name, email address and website in cookies. This is only for your convenience so that you do not have to fill in this information if you leave another comment later. These cookies expire after one year. If you have an account and log in to this site, a temporary cookie will be created to determine whether your browser accepts cookies. It does not contain personal data and will be deleted automatically when you close your browser.
When you log in, we will set a number of cookies to save your login information and screen preferences. The lifespan of a connection cookie is two days, that of a screen option cookie is one year. If you check “Remember me”, your login cookie will be retained for two weeks. If you log out of your account, the login cookie will be deleted.
By editing or publishing an article, an additional cookie will be stored in your browser. This cookie does not include any personal data. It simply indicates the ID of the article you have just modified. It expires after one day.
Content embedded from other sites
Audience statistics and measurements
Use and transmission of your personal data
We share your data with the following company: company name, address.
Storage times for your data
If you leave a comment, the comment and its metadata are retained indefinitely. This allows subsequent comments to be automatically recognized and approved instead of leaving them in the moderation queue. For users who register on our site (if possible), we also store the personal data indicated in their profile. All users can view, modify or delete their personal information at any time (except their username). Site managers can also view and modify this information.
The rights you have over your data
If you have an account or have left comments on the site, you can request to receive a file containing all the personal data we have about you, including that you have provided to us. You can also request the deletion of personal data concerning you. This does not take into account data stored for administrative, legal or security purposes.
Third-party services that transmit data to us
We work with…
How we protect your data
We protect your data…
Please contact us by sending an email to email@example.com